MoonWin Privacy Policy

At MoonWin, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at moonwin.com. We encourage you to read this document carefully so you understand your rights and how we handle your information. By using our platform, you agree to the practices described here. MoonWin Casino is operated by Novatrix SRL, registration number 3-102-893958, registered in Costa Rica, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado.

1. Who We Are

We operate MoonWin Casino under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence no. ALSI-202508056-FI2). As the data controller, we are responsible for your personal data and how it is processed. If you have any questions about this policy or our data practices, you can reach us at support@moonwin.com. Our goal is to provide a secure, transparent, and responsible gaming environment for all our players.

2. What Information We Collect

When you register, use our services, or interact with the MoonWin platform, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and home address
• Username and account credentials
• Government-issued identification documents for KYC verification

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Bonus usage, including any moonwin bonus or moonwin promo code you have applied
• Currency preferences (EUR, CAD, AUD, USD, BTC, ETH, USDT, and others)

2.3 Technical and Usage Data

• IP address, browser type, device information, and operating system
• Pages visited, games played, session duration, and click behaviour
• Login activity, including moonwin login timestamps and location data
• Cookie data and similar tracking technologies (see our Cookies section below)

2.4 Communication Data

• Records of any messages you send via live chat or email to our support team
• Feedback, complaints, and survey responses
• Promotional preferences, including opt-in or opt-out status for marketing communications

3. How We Use Your Information

We use your personal data for specific, lawful purposes. At MoonWin Casino, we process your information to:

• Create, maintain, and manage your player account
• Verify your identity and comply with our Know Your Customer (KYC) obligations
• Process deposits and withdrawals, including requests made through the moonwin app or our mobile browser platform
• Provide access to our full range of moonwin casino games, including slots, live casino, jackpots, and table games
• Award and manage bonuses, promotions, and loyalty rewards under the Cosmic Cash Club and VIP Club
• Prevent fraud, money laundering, and other illegal activity
• Comply with applicable legal and regulatory obligations
• Respond to your queries via our 24/7 live chat or email support
• Send you relevant marketing communications if you have consented to receive them
• Improve our services and personalise your experience on MoonWin Casino online

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered player
• Legal obligation: We are required to collect and verify certain data to comply with anti-money laundering (AML) and licensing regulations
• Legitimate interests: We process certain data to protect the integrity of our platform and improve our services
• Consent: Where you have provided explicit consent, such as for marketing communications or optional cookies

5. Cookies and Tracking Technologies

Our MoonWin platform uses cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, keep your session secure, and analyse how our site is used. We categorise our cookies as follows:

• Essential cookies: Required for the site to function, including moonwin login sessions and account security
• Analytical cookies: Help us understand how players navigate our site so we can improve it
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns
• Preference cookies: Store your language and display settings for a personalised experience

You can manage or withdraw your consent to non-essential cookies at any time via your browser settings. Please note that disabling certain cookies may affect the functionality of MoonWin Casino live features and other services.

6. How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors: Including providers of Visa, Mastercard, Skrill, Neteller, ecoPayz, CoinsPaid, and other supported methods, solely to process your transactions
• Game providers: Such as Pragmatic Play, BGaming, Authentic Gaming, and 50+ other software providers who supply our moonwin casino games
• Regulatory authorities: We may disclose your data if required by law or our licensing body, the Government of the Autonomous Island of Anjouan
• Fraud prevention and KYC services: Third-party partners who help us verify identities and detect suspicious activity
• Affiliates: Limited data may be shared with our affiliate partners for tracking purposes; contact affiliates@moonwin.com for details

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. If you request account closure, we will retain certain data for the minimum period prescribed by applicable law, after which it will be securely deleted or anonymised. Please note that if KYC documents are not submitted within 40 days of a request, your account may be locked and any winnings may be forfeited in accordance with our terms.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by MoonWin Casino:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where there is no lawful reason for us to continue processing it
• Right to restriction: You may request that we limit processing of your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@moonwin.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security of Your Data

We take the security of your personal data seriously. Our MoonWin platform employs industry-standard encryption protocols, secure server infrastructure, and access controls to protect your information from unauthorised access, alteration, or disclosure. We also require phone number verification before processing withdrawals as an additional security measure. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to keep your login credentials confidential.

10. Children and Restricted Access

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on our platform, we will immediately close the account and delete all associated data. We also maintain a list of restricted countries from which real-money play is not permitted, and we apply technical and account-level controls to enforce these restrictions.

11. International Data Transfers

As an international operator, we may transfer your personal data to countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place, such as contractual protections, to maintain an equivalent level of data protection. Our registered address is in Costa Rica, and we may process data in other jurisdictions where our service providers operate.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on the MoonWin Casino website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to contact our team. At MoonWin, we are here to help 24 hours a day, 7 days a week:

• Email: support@moonwin.com
• Live Chat: Available directly on moonwin.com, 24/7
• Affiliate enquiries: affiliates@moonwin.com

We value your trust and remain dedicated to maintaining the highest standards of privacy and data protection across everything we do at MoonWin Casino online.

Content updated: July 24, 2026