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MoonWin Terms and Conditions

Welcome to MoonWin. These Terms and Conditions govern your access to and use of our platform, including all games, promotions, and services available at moonwin.com. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before proceeding. At MoonWin, we are committed to providing a fair, transparent, and secure online casino experience for all eligible players worldwide.

1. Operator Information

Our MoonWin platform is operated by Novatrix SRL, registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. We hold a valid licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros — licence number ALSI-202508056-FI2. We are obligated to operate in full compliance with the conditions set out under that licence at all times.

2. Eligibility and Registration

To use our services at Moon Win, you must meet the following requirements before creating an account:

  • You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
  • You must not reside in or access our services from a restricted country listed in our policies.
  • You must register only one personal account — duplicate accounts are strictly prohibited.
  • You must provide accurate, truthful, and up-to-date personal information during registration.
  • You must not act on behalf of any third party or allow others to use your account.

At MoonWin, we reserve the right to verify your identity at any point. If you are unreachable for a period of two weeks following a verification request, we may lock your account. If KYC documentation is not provided within 40 days of the request, winnings may be forfeited in accordance with our compliance obligations.

3. Restricted Countries

We do not accept real-money deposits or gameplay from players located in a significant number of jurisdictions. Our MoonWin casino online services are not available in countries including, but not limited to: the United States, United Kingdom, France, Australia, Germany, Spain, Russia, China, and many others. We also restrict bonus and promotional access for players in Sweden and Finland. It is your responsibility to confirm that online gambling is legal in your jurisdiction before registering. We reserve the right to void winnings and close accounts where players have circumvented our geo-restrictions.

4. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your MoonWin login credentials. We strongly advise you to use a strong, unique password and to never share your access details with anyone. Here at MoonWin, we cannot be held liable for any losses arising from unauthorised access to your account due to your failure to secure your credentials. If you suspect any unauthorised activity, you must notify us immediately via our support channels.

5. Deposits and Withdrawals

5.1 Deposits

We accept a wide range of payment methods at our Moon Win casino, including Visa, Mastercard, Interac, Skrill, Neteller, ecoPayz, Neosurf, Paysafecard, MuchBetter, MiFinity, and several cryptocurrency options including Bitcoin, Ethereum, USDT, Litecoin, Dogecoin, and TRX. Minimum deposit amounts are as follows:

  • EUR 20 / CAD 20 / INR 2,000
  • BTC 0.0001 / ETH 0.01 / LTC 0.01 / DOGE 1 / USDT 5 / TRX 50

We do not accept third-party deposits. All funds must originate from an account or payment method registered in your own name.

5.2 Withdrawals

At MoonWin, withdrawals are processed by our payments team within 48 hours. Actual fund transfer may take up to 5 business days depending on your chosen method. Bank transfers are typically completed within 3 banking days. You must verify your phone number before initiating any withdrawal. Minimum withdrawal amounts include EUR 50, USD 50, CAD 75, AUD 75, and BTC 0.000422, among others.

Our MoonWin withdrawal limits are structured as follows:

  • Daily: up to CAD/AUD 7,500 (EUR 5,000 equivalent)
  • Weekly: up to CAD/AUD 15,000 (EUR 10,000 equivalent)
  • Monthly: up to CAD/AUD 30,000 (EUR 20,000 equivalent)
  • Higher limits apply at VIP tiers; custom limits available at the Lunar Eclipse rank
  • Progressive jackpot wins are paid in full regardless of standard limits

6. Bonuses and Promotions

We offer a range of bonuses and promotions at MoonWin, including our three-part welcome package, weekly reload offers, cryptocurrency bonuses, and VIP-exclusive rewards. All bonuses are subject to the following general conditions:

  • Standard wagering requirement: 40x (bonus amount plus free spin winnings)
  • Maximum bet while bonus is active: 7.50 per spin or round
  • Maximum cash-out from deposit bonuses: 10x the bonus amount
  • Maximum cash-out from free spins and non-deposit bonuses: 75 or 150 depending on the offer
  • Welcome bonus free spins are issued in daily batches of 20 and must be activated within 24 hours
  • Bonus validity: 5 days from the date of issue unless otherwise stated
  • Overall maximum winnings from deposit bonuses: 15,000 per applicable currency

We reserve the right to modify, suspend, or withdraw any promotion at any time. Bonus abuse, including but not limited to the use of multiple accounts, irregular betting patterns, or collusion, will result in the cancellation of bonuses and potential account closure. Our MoonWin bonus code system requires that promotional codes such as MOON75, MOON50, MONDAY, JOHNNY, and CRYPTO be entered correctly at the time of deposit to qualify.

7. Games and Software

We offer a library of roughly 4,000 to 6,000 games from 50+ software providers at Moon Win, including slots, live casino, table games, jackpots, crash games, bonus buy titles, and our exclusive MoonWin Originals collection. Our live casino is powered by Authentic Gaming, Absolute Live Gaming, and Atmosfera. We do not operate a sportsbook. All game outcomes are determined by certified random number generators, and we are committed to fair play at every level.

Certain game providers restrict access based on your location. For example, NetEnt titles are unavailable in a number of jurisdictions, and additional provider-level restrictions may apply. We are not liable for your inability to access specific titles due to provider-imposed geographical blocks.

8. Loyalty Programme and VIP Club

Here at MoonWin, we offer two loyalty schemes. The Cosmic Cash Club awards 1 point per 15 USD wagered on slots and live games, with 25 levels offering free spin rewards from 3 FS at the Skywatcher level up to 300 FS at the MoonWin Mastermind rank. Our VIP Club features five tiers — Moonlight, Crescent Moon, Full Moon, Supermoon, and Lunar Eclipse — each offering escalating benefits including daily cashback of up to 13%, dedicated VIP management, higher withdrawal limits, faster processing, and exclusive bonuses.

9. Responsible Gambling

We at MoonWin are deeply committed to promoting responsible gambling. We provide tools including deposit limits, session reminders, and self-exclusion options. Gambling should be treated as entertainment, never as a means of generating income. If you believe your gambling has become problematic, we urge you to contact our support team at support@moonwin.com or seek help from an independent organisation such as GamCare or BeGambleAware. Our MoonWin casino app and all browser-based versions include access to these responsible gaming tools at all times.

10. Intellectual Property

All content on our platform — including trademarks, logos, game content, software, graphics, and text — is the intellectual property of MoonWin or its licensed partners. You are not permitted to reproduce, distribute, or use any of our materials for commercial purposes without prior written consent from us.

11. Limitation of Liability

Our MoonWin services are provided on an "as is" basis. While we make every effort to ensure uninterrupted service, we do not guarantee that the platform will be available at all times. We are not liable for any losses arising from technical failures, delays, or interruptions beyond our reasonable control. In no event shall our liability exceed the amount deposited by you during the session in question.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica and the regulatory framework of the Autonomous Island of Anjouan, Union of Comoros. In the event of a dispute, we encourage you to contact us first at support@moonwin.com. At MoonWin, we aim to resolve all complaints promptly and fairly. If a resolution cannot be reached through direct contact, you may escalate the matter to the relevant regulatory authority.

13. Amendments

We reserve the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to you via email or through a notice on our platform. Your continued use of our MoonWin services following notification of any changes constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates.

14. Contact Us

If you have any questions about these Terms and Conditions or our services, please do not hesitate to reach out to us. Our MoonWin live casino and full game library are supported by a dedicated 24/7 customer support team available via live chat and email at support@moonwin.com. For affiliate enquiries, please contact us at affiliates@moonwin.com.

Content updated: July 24, 2026